Refund Policy

Customer Satisfaction is important to us.

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If you are unsatisfied with a service, please notify us within 24 hours of service completion.

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We may offer:

• A re-clean of the affected area

• A partial refund when appropriate

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Non-Refundable Situations

Refunds will generally not be issued for:::

• Pre-existing stains or damage

• Permanent staining or discoloration

• Odors embedded in materials

• Services approved and completed by the customer

Some stains or damage cannot be removed due to the nature of the material

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Appointment Cancellations

Customers may cancel appointments 24hours in advance without penalty

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Late cancellations may result in a fee.